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Week 3 Live session

Week 3 Live session

Q Each week I will host a live Thursday night 7:00 pm session via Collaborate Ultra. It will be scheduled for one hour but may take less time if there are few questions. The session will include an assignment that will count toward your course grade. However, the session will be recorded and made available in Collaborate Ultra for your review if you choose to not attend or are unable to attend. So, you can complete the assignment without attending the event in real time. The Week 3 live session focuses on the House of Quality, a method for translating elements of the customer benefit package into product, service, and operation design requirements. The Power Point charts included one depicting a House of Quality for pizza. Imagine two restaurants; Pizzeria Bianco at Heritage Square in downtown Phoenix, once named as one of the 10 best pizza restaurants in the U.S., and Papa John's located about two miles north of Pizzeria Bianco. Answer the following questions: 1. Briefly describe the differences in the typical customers for each restaurant. Consider the pizzas and the restaurants, not just the pizzas. Rank order the top five requirements for the Pizzeria Bianco customers. Rank order the top five requirements for the Papa John's customers. 2. How do those different customer requirements affect the operation and supply chain at each restaurant? 3. Suppose Pizzeria Bianco decided to expand its business by opening stores around the city, hoping to appeal to some of the Papa John's customers. The managers at Pizzeria Bianco have decided they will have to offer lower priced pizzas. How might this decision affect their operation and supply chain? A typical good response for this assignment would be 300 - 500 words, excluding the questions and any diagrams.

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The Pizzeria Bianco has been holding the attention of the customers for along time that is for almost 30 years. They have received a lot of awards and appreciation that are too heavy to list down (Addison, 2015). The customer expects that they will find small plates of classic deserts at the pizza center. They also expect that they will find the pizzas that made the restaurant so famous (Addison, 2015). They will also find various types of salad with rounds of orange and olive oil (Addison, 2015). Another requirement for the customer is that they will always receive the superior pizza only (Addison, 2015). Now for the customers in Papa John’s have a different set of requirements but the company has failed to fulfill the requirement (Chubb, 2019). They expected that the pizza would have less amount of garlic and also it was not chewy enough (Chubb, 2019). Second, they expect the sweet flavor which will be coming from the sauce they use in the pizza. Fresh vegetables are also another